Returns & Refunds

Here’s a quick guide to our returns and refunds process. For full legal details, please see our Terms & Conditions. If you have any additional questions, feel free to contact us.

Return Eligibility

• Items must be returned in unused, original condition with all tags and packaging intact.
• Return requests must be made within 14 days of delivery unless otherwise stated in the product listing.
• Final Sale and Clearance items are non-returnable.

Non-Returnable Items

• Products marked as Final Sale or Clearance.
• Custom-made or special-order items.
• Items showing signs of wear, damage, or alteration not caused by transit.

How to Request a Return

• Contact us via our Contact Page or email contact@demvelpanels.com with your order number and reason for return.
• We will provide return instructions, including the correct return address.
• Unless the return is due to our error or a defective item, return shipping costs are the customer’s responsibility.

Condition of Returned Items

• All returned items are inspected before approval for refund or exchange.
• If an item arrives back to us damaged, used, or missing parts, your refund may be reduced or denied.

Refund Processing

• Approved refunds are issued to the original payment method.
• Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable unless the return is due to our error or a confirmed defective product.

Exchanges

• If you would like to exchange an item, please follow the return process and place a new order for the replacement.

Damaged or Incorrect Items

• If your item arrives damaged or you receive the wrong item, notify us within 5 business days of delivery.
• Please include clear photos of the product and packaging to speed up resolution.
• Where confirmed, we will cover return shipping costs and send a replacement or issue a refund.

Questions? We’re happy to help - contact us.